Take the next 40–60% of the workload without taking on the next seat
First outreach, qualification, follow-up, voicemail, booking, reactivation, CRM updates — the repetitive half of every seat, handled at $0.12–$0.25 a minute. Your people keep the conversations that close.
Assumes one loaded seat covers around 6,000 talk minutes a month — you can change that assumption in the calculator. Final cost depends on call geography, telephony provider, model selection, campaign complexity and average call duration.
You don't have a call problem. You have a cost-per-seat problem.
Every operator we speak to is running the same arithmetic: volume goes up, rates go down, and the only lever left is headcount you cannot afford to add.
See what it costs you →First outreach, qualification, follow-up, voicemail, booking, CRM notes. This is the part VoAgents takes.
Qualified conversations, negotiation, escalations, closing. This is what you actually hired them for.
Every hire costs you twice
Once in salary, once in the weeks of ramp before they are productive. Then attrition resets the clock and you pay for the same ramp again.
Your best people spend half their day on the least valuable work
First outreach, voicemail, chasing no-answers, re-confirming appointments, typing up CRM notes. None of it needs judgement. All of it eats the hours that do.
The follow-up backlog is where the money leaks
Every list has a long tail nobody gets back to, because a human working the tail costs more than the tail returns. That maths changes at $0.15 a minute.
Coverage gaps are structural, not fixable by scheduling
Nights, weekends, holidays and volume spikes need staff you cannot justify at normal load. So enquiries wait, and speed-to-lead — the one metric that reliably moves conversion — quietly slips.
Clients renegotiate rates every renewal
You can hold price and lose the account, or drop price and lose the margin. Moving the repetitive tier onto AI is the third option.
We are not replacing your floor. We are taking the half of it nobody wants.
Anyone promising full automation of a contact centre has not run one. Here is the split we actually deliver, and the line we do not pretend to cross.
Sentiment, complaint language, an explicit request for a person, or anything outside the call flow. You set the triggers.
The transcript so far, the qualification answers and the reason for escalation — so your agent never opens with “can you repeat that?”
What the next seat costs you, versus what it costs us.
Set your operation, your call volume and your average handle time. Every assumption underneath is yours to change, and the comparison updates live.
Indicative only — excludes custom integration and managed-service work, and assumes standard configuration. We will model your actual campaign in the pilot proposal.
Four operations where the maths works immediately.
Inbound support BPOs
Take the repeat tier-1 questions off the queue and give your agents back the calls that need them. Overflow and after-hours stop needing a roster.
Appointment-setting agencies
First outreach, qualification and booking run automatically; confirmations and reminders cut the no-show rate you are judged on.
Collections and receivables
Work the long tail of low-balance accounts that a human seat cannot justify, with consistent, compliant, fully logged contact attempts.
Answering & virtual reception services
Serve more client accounts per operator, cover 24/7 without a night shift, and take on small accounts that were never worth staffing.
Bring your own carrier. Connect over SIP.
You keep your numbers, your carrier contracts and your per-minute rates. VoAgents connects over standard SIP, so nothing about your existing telephony stack has to change to run a pilot.
Your own telephony, kept
No porting, no new carrier relationship, no renegotiating rates you already have.
Custom SIP integration
We integrate against your trunk directly. If it speaks SIP, we can put an agent behind it.
CRM and workflow write-back
Outcomes, summaries, dispositions and next-step tasks land in the systems your operation already runs on.
SOC 2 Type II, HIPAA and GDPR
Infrastructure that clears procurement for regulated clients, with recordings, transcripts and audit trail on every call.
Live operations, anonymised.
Client names are under NDA. The numbers, the setup and the timeline are not — and we will walk you through any of these on a call.
Multi-brand reservations desk
of inbound reservation calls answered, up from 61%.
Peak-hour abandonment across several brands on one desk. Multilingual inbound agents took the repeat enquiries and booking changes; the human team kept escalations and VIP accounts.
High-volume enquiry routing
more calls handled without adding staff.
Call volume growing faster than the team across three distinct enquiry types. A multi-agent setup triaged each caller into the right flow and passed only genuine exceptions to a person.
Campaign response qualification
qualified leads a month, without a new seat.
More campaign responses than the reps could work. Outbound agents called, qualified and booked; the closers only ever saw a calendar that was already full.
30 days, one queue, a fixed fee and a number at the end.
We do not ask you to restructure an operation on a promise. Pick your worst queue or your dullest campaign, and we will prove the economics on that alone.
Scope and build
We pick the queue, agree the success metric, and build the call flows, knowledge base and SIP connection.
Test against real traffic
The agent runs alongside your team on live calls. You listen to recordings and tell us where it is wrong.
Run it properly
The agent takes the queue with your escalation rules in place, while we tune against what the calls show.
The read-out
Minutes handled, workload absorbed, cost per contact and what it would cost to roll out.
Then you decide whether the economics justify scaling.
The questions procurement asks.
On a structured campaign, roughly 40–60% of a loaded seat's workload — first outreach, qualification, follow-up, voicemail, booking, reactivation and CRM updates. We do not claim to replace a whole seat, and anyone who does has not run a floor.
That is your call, and most operators do not. The common pattern is avoiding the next hire, taking on volume you could not previously staff, or letting an existing rep carry materially more follow-up. The agents you keep spend their time on qualified conversations rather than dialling.
Yes — that is the default. You keep your numbers, carrier contracts and per-minute rates, and we connect over standard SIP. Nothing has to be ported or migrated to run a pilot.
A monthly subscription with an included minute package, plus usage beyond it — around $0.15 a minute on standard configuration. There is no per-seat licence. Full packages and rates are on our pricing page.
Fully loaded, typically $0.12–$0.25 a minute for standard outbound qualification, including AI processing and telephony. Premium lower-latency models push that toward $0.20–$0.30. A 6,000-minute month — roughly what one loaded seat covers — generally lands under $1,000 before custom integration or managed-service work.
Usually one to three months, depending on whether it is replacing an avoided hire, extending an existing rep's capacity, or unlocking volume you were turning away.
It escalates. You define the triggers — sentiment, specific requests, complaint language, anything outside the flow — and the agent hands over to a person with the full context attached. Escalation is designed behaviour, not a failure.
We run SOC 2 Type II, HIPAA and GDPR-aligned infrastructure, with recordings, transcripts and an audit trail on every call. We will go through your specific client requirements during the pilot scoping.
A fixed fee agreed before anything is built, over 30 days on a single queue or campaign. At day 30 you get minutes handled, workload absorbed, cost per contact and a rollout cost — then you decide.
Build and connection typically inside the first week, live traffic in the second. Complexity of your call flows and integrations is what moves that, not the AI.
Request a pilot proposal
Tell us the queue or campaign you would put first. You will get back a scoped 30-day pilot with a fixed fee, the success metric we would be measured on, and the cost model at your volume.